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Email Us Directly support@emlogix.net
Jump To: FAQs User Manuals & Docs How-To Videos Common Issues & Fixes
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Our facility is equipped with live demonstration systems. We welcome on-site visits — reach out to schedule a tour.

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Knowledge Base

Frequently Asked Questions

Smart-LX® Analytics™ is our continuous sensor-based monitoring platform. It collects real-time thermographic and electrical data from your critical assets 24/7, flags anomalies before they become failures, and provides a documented audit trail for NFPA 70B compliance. Contact us to arrange a demo for your facility.
Embedded Logix delivers a complete Documented Electrical Maintenance Program (DEMP) typically within weeks. Our team assesses your current state, installs sensors, configures the platform, and provides the audit-ready documentation required by NFPA 70B. Reach out via the form above or email support@emlogix.net.
We typically respond to all support requests within one business day. For urgent issues affecting monitored assets, please note "URGENT" in your subject line when emailing support@emlogix.net.
Yes. Smart-LX® is designed to complement existing Computerized Maintenance Management Systems (CMMS) and Building Management Systems (BMS). Contact our team to discuss your specific integration requirements.
Downloads

User Manuals & Documents

Technical guides, spec sheets, and compliance documentation for your reference.

Smart-LX® Quick Start Guide
Installation and initial setup walkthrough for Smart-LX sensor nodes.
Coming Soon
NFPA 70B Compliance Checklist
Reference document for building your Documented Electrical Maintenance Program.
Coming Soon
Analytics™ Platform User Manual
Full platform documentation including dashboard navigation and alert configuration.
Coming Soon
Wildfire Sensor Spec Sheet
Technical specifications for our wildfire perimeter detection sensor nodes.
Coming Soon
Video Library

How-To Videos

Step-by-step video walkthroughs for setup, configuration, and platform use.

COMING SOON
Getting Started with Smart-LX®
Unboxing, installation, and first-time platform login walkthrough.
COMING SOON
Configuring Alerts & Thresholds
How to set custom alert thresholds and notification routing in the dashboard.
COMING SOON
Reading Your Compliance Report
Understanding the auto-generated NFPA 70B audit report output.
Troubleshooting

Common Issues & Fixes

1. Verify power to the sensor node (check indicator LED).
2. Confirm the node is within network range of the gateway.
3. Restart the node by holding the reset button for 5 seconds.
4. Check gateway connectivity in your dashboard under Settings → Devices.
If the issue persists, contact support@emlogix.net with your device serial number.
1. Check your notification settings under Dashboard → Alerts → Recipients.
2. Verify your email address is confirmed and not in a spam/junk folder.
3. Ensure alert thresholds are set correctly for the assets you wish to monitor.
4. Check that the asset is in an "Active" monitoring state in the dashboard.
1. Hard-refresh your browser (Cmd+Shift+R / Ctrl+Shift+R).
2. Check the "Last Seen" timestamp on each device in Settings → Devices.
3. Confirm the gateway has an active internet connection.
4. If readings are more than 15 minutes stale, the gateway may need a restart.
Still stuck? We're here.
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